Responsible Gambling

Spinko is dedicated to providing a safe and enjoyable online gaming environment. We understand that for most players, gambling is a form of entertainment. However, we also recognise that for a small percentage of individuals, it can become a problem. Our Responsible Gaming policy outlines the measures we have implemented to prevent problem gambling, protect vulnerable players, and promote responsible practices across our platform. We are committed to upholding the highest standards of player protection, in line with the requirements of our licensing authority and applicable data protection regulations, including GDPR. This commitment is integral to the Spinko brand and our operational values.

We continuously review and update our tools and policies to ensure they are effective and provide our players with the support they need to manage their gaming responsibly. Our customer support team is trained to recognise signs of problem gambling and to guide players to the available resources, both on our site and from external support organisations.

Problem gambling can manifest in various ways and may not always be immediately apparent. It is important for players to be aware of the potential signs, both in themselves and in others. Recognising these indicators early can be crucial for seeking help and regaining control. Some common signs include:

• Spending more money or time on gambling than you can afford or intended.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, meaning you try to win back money you have lost by gambling more.
• Gambling affecting your work, relationships, or other responsibilities.
• Feeling anxious, guilty, or depressed after gambling.
• Borrowing money to gamble or to pay gambling debts.
• Gambling to escape from problems or unpleasant feelings.
• Repeated unsuccessful attempts to stop or control gambling.

If you or someone you know is exhibiting any of these signs, we encourage you to consider the available support options. Spinko prioritises the well-being of its players.

Gambling should always be a form of entertainment, not a source of stress or financial hardship. Spinko encourages all players to adopt responsible gaming habits to ensure their experience remains positive. Here are some practical tips:

• Set a budget for your gambling and stick to it. Never gamble with money you cannot afford to lose.
• Set time limits for your gaming sessions and take regular breaks.
• Avoid gambling when you are feeling stressed, upset, or under the influence of alcohol or drugs.
• Balance gambling with other leisure activities.
• Do not view gambling as a way to make money or recover from financial problems.
• Keep track of the money and time you spend on gambling.

By following these guidelines, you can help ensure that your time at Spinko remains enjoyable and within your control.

Spinko provides tools to help you manage your spending effectively. You can set personal limits on your account to control how much money you deposit, lose, or wager over specific periods. These limits are designed to give you greater control over your gambling activity and prevent you from spending more than you intend.

• Deposit Limits: You can set a maximum amount you can deposit into your Spinko account over a daily, weekly, or monthly period.
• Loss Limits: This allows you to set a maximum amount of money you can lose over a daily, weekly, or monthly period. Once you reach this limit, you will be prevented from placing further bets until the period resets.
• Wager Limits: You can set a maximum amount you can wager over a daily, weekly, or monthly period. This helps control the total amount of money you stake.

You can adjust these limits at any time through your account settings. Any request to decrease a limit will take effect immediately. Requests to increase or remove a limit will involve a waiting period, typically 24 hours, to allow you time to reconsider your decision, in line with responsible gaming best practices and regulatory requirements.

If you feel you need a short break from gambling, Spinko offers time-out and cool-off options. These features allow you to temporarily restrict access to your account for a defined period, helping you to step away and reflect on your gaming habits.

• Time-Out: You can choose to take a short break from your account for periods such as 24 hours, 48 hours, or 7 days. During this time, you will not be able to log in or access any gambling services on Spinko.
• Cool-Off Period: For longer breaks, you can opt for a cool-off period, typically ranging from one month to several months. Similar to a time-out, your account will be inaccessible during this period.

Once a time-out or cool-off period is activated, it cannot be reversed until the chosen period has elapsed. This ensures that the break is effective and provides the intended support. You can set these options in your account's Responsible Gaming section.

For players who feel they need a more significant break from gambling, Spinko offers a self-exclusion program. Self-exclusion allows you to voluntarily close your account for an extended period, typically six months, one year, or even permanently. During a self-exclusion period:

• Your Spinko account will be closed, and you will be prevented from logging in.
• We will take all reasonable steps to prevent you from opening new accounts with us.
• You will be removed from all marketing lists and will not receive promotional materials from Spinko.

Self-exclusion is a serious step and should be carefully considered. Once activated, it cannot be reversed until the chosen period has fully expired. If you wish to self-exclude, please contact our customer support team, who will guide you through the process and provide further information. We also recommend considering self-exclusion from other gambling operators if you feel it is necessary.

Spinko is strictly committed to preventing underage gambling. Our services are intended solely for individuals who are 18 years of age or older, or the legal age for gambling in their jurisdiction, whichever is higher. We employ robust age verification procedures to ensure that no one under the legal age can access or use our platform. These procedures involve requesting personal data, such as date of birth and identity documents, which are processed in accordance with our Privacy Policy and GDPR.

We urge parents and guardians to take measures to prevent minors from accessing gambling websites. Here are some recommendations:

• Keep your Spinko login details confidential and do not share them with anyone.
• Install internet filtering software on your devices to block access to gambling sites.
• Educate your children about the risks associated with underage gambling.
• Monitor their online activities and report any suspected underage gambling to us immediately.

If we discover that an account has been opened by a minor, it will be immediately closed, and any winnings will be forfeited.

To help you stay aware of the time you spend gambling, Spinko offers "Reality Check" notifications. This feature provides periodic pop-up messages during your gaming session, reminding you of the duration of your current session. These reminders are designed to prompt you to take a break, review your activity, or consider ending your session.

You can set the frequency of these reality checks in your account settings. For example, you might choose to receive a reminder every 30 minutes, 60 minutes, or at other intervals. This tool serves as a gentle prompt to help you maintain perspective and manage your time effectively while playing at Spinko.

If you are concerned about your gambling habits, taking a self-assessment can be a helpful first step in understanding your relationship with gambling. Spinko encourages players to honestly evaluate their behaviour. Consider the following questions:

• Do you spend more money or time on gambling than you planned?
• Have you tried to cut down on your gambling or stop, but been unsuccessful?
• Do you feel restless or irritable when you try to cut down or stop gambling?
• Do you gamble to escape from problems or to relieve feelings of anxiety or depression?
• Have you ever lied to family members, friends, or others about the extent of your gambling?
• Have you jeopardised or lost a significant relationship, job, or educational or career opportunity because of gambling?
• Do you feel the need to gamble with increasing amounts of money to achieve the desired excitement?
• After losing money gambling, do you often return another day to get even?

If you answered yes to several of these questions, it may indicate a potential problem. We recommend seeking professional help and utilising the responsible gaming tools available on Spinko and from external support organisations.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)